Before booking
Review the crew profile, rate, availability, location, and cancellation rules before submitting a booking request.
Crew support
Booking Cancellation Rules
Learn how Crew handles booking cancellation timing, customer refunds, crew payouts, and support review.
Cancellation timing
Crew shows cancellation guidance in the booking flow. Current rules explain full refunds before the 48 hour window, partial refunds between 24 and 48 hours, and support review under 24 hours.
Support review
If a booking is close to the start time or there is a dispute, contact support so the booking can be reviewed before funds are released.
Frequently asked questions
Before booking
Review the crew profile, rate, availability, location, and cancellation rules before submitting a booking request.
Cancellation timing
Crew shows cancellation guidance in the booking flow. Current rules explain full refunds before the 48 hour window, partial refunds between 24 and 48 hours, and support review under 24 hours.
Support review
If a booking is close to the start time or there is a dispute, contact support so the booking can be reviewed before funds are released.