Crew.

Support

Need help with Crew? Contact us and we will review your request as soon as possible.

Contact

For legal or privacy requests, email legal@thecrewapp.io.

Common Requests

Booking questions, payment issues, payout status, account access, profile changes, safety reports, and account deletion requests can all be sent to support.

If you are signed in, you can also use the in-app report or support options tied to bookings, rentals, and messages.

Support Articles

Use these guides for the most common customer and crew questions.

Booking cancellation rules Refunds Payout timing Verification Reporting a user Payment issues Report a booking issue Support ticket status Dispute resolution Notifications Marketplace moderation