Payment failed
Check that the payment method is valid, the billing details are correct, and the booking total is available.
Crew support
Payment Issues
Get help with failed payments, saved cards, Apple Pay, setup intents, booking payment status, and checkout errors.
Saved payment methods
If a saved card does not appear, refresh payment methods or add the payment method again.
Checkout support
Contact support with the booking, payment error message, and time of attempt if payment still fails.
Frequently asked questions
Payment failed
Check that the payment method is valid, the billing details are correct, and the booking total is available.
Saved payment methods
If a saved card does not appear, refresh payment methods or add the payment method again.
Checkout support
Contact support with the booking, payment error message, and time of attempt if payment still fails.