Refund eligibility
Refund outcomes depend on the booking status, cancellation window, completed work, and support review.
Crew support
Refunds on Crew
Understand Crew refund timing, cancellation review, payment status, and when to contact support.
Payment processor timing
After a refund is approved, bank and card network timing can affect when funds appear on the customer payment method.
When to contact support
Contact support if a booking was charged incorrectly, the crew member did not show, the job scope changed, or the payment status does not look right.
Frequently asked questions
Refund eligibility
Refund outcomes depend on the booking status, cancellation window, completed work, and support review.
Payment processor timing
After a refund is approved, bank and card network timing can affect when funds appear on the customer payment method.
When to contact support
Contact support if a booking was charged incorrectly, the crew member did not show, the job scope changed, or the payment status does not look right.