Start with the booking
Keep job details, messages, timing, and proof tied to the booking whenever possible so support can review the full context.
Crew support
Dispute Resolution
Learn how Crew handles booking disputes, no-shows, incomplete work, refund questions, payment holds, and support review.
Funds and payouts
Payment or payout decisions may depend on booking status, cancellation timing, completed work, evidence from both sides, and marketplace safety concerns.
Support review
Crew may review messages, booking details, uploaded evidence, payment state, and account history before deciding next steps.
Frequently asked questions
Start with the booking
Keep job details, messages, timing, and proof tied to the booking whenever possible so support can review the full context.
Funds and payouts
Payment or payout decisions may depend on booking status, cancellation timing, completed work, evidence from both sides, and marketplace safety concerns.
Support review
Crew may review messages, booking details, uploaded evidence, payment state, and account history before deciding next steps.